We recently sat down with Jess Williams, CEO at Opearlo, who will be presenting at CCC17 to see what we can expect from her talk, and to get her thoughts on where the field of conversational computing is headed!
We're excited to have you participate in the CCC17 event as a thought-leader. Tell us about your current position and company, and what you are focused on doing at Opearlo.
Opearlo is a Voice Design Agency, which means we help organizations and brands make their products, services and content accessible through Voice by designing and building Alexa Skills and Google Actions. We also have a suite of tools, for example, for analytics and content management, so brands can monitor their Alexa Skills once they are available to the public, or update the digital assistant’s response without going into the code for example.
Your session at the CCC17 event is titled "Alexa Skills Best Practice & Lessons Learned". Without giving away the details, tell us a bit about what we can expect from your presentation.
Technically, developing an Alexa Skill isn’t too difficult - the struggle is in creating an engaging, intelligent and contextually aware Alexa Skill users will come back to using every day. The presentation will cover how to identify the right voice use-case for your business, plus a summary of the tips and tricks we’ve acquired over the last 2 years of working with voice platforms.
What are you most excited to see in the field of conversational computing?
So many things! From voice biometrics for voice banking, to intelligent voice apps giving you tailored recipes based on your health activity for that day - the opportunities are endless, but for me personally, having my digital assistant complete my admin tasks without having to remember to ask, and then notify me once complete is a really exciting prospect.
Where are you seeing Conversational technology being applied now, and where are you seeing it applied that is unexpected?
We’re seeing traction in industries such as FMCG, accounting, energy and education, but really every industry can leverage voice. There are also some interesting B2B use-cases which are arising. For example, right now we’re doing some R&D for a bank to explore using conversational computing on the trading floor.